Privacy Policy
Effective Date: 01/2025
Pet Acoustics ("we," "our," or "us") values your privacy. This policy explains how we handle your information when you use our app ("App").
1. Information We Collect
a. Information You Provide
● Account Information: When you create an account, we may collect your name, email address, and password.
● Support Requests: If you contact us for help, we may collect details such as your name, email, and information about your inquiry.
b. Information Collected Automatically
● Device Information: We gather details about the device you use, such as your device type, operating system, and unique device identifiers.
● Usage Data: We collect data about how you interact with the App, including features accessed, pages visited, and time spent using the App.
2. How We Use Your Information
We use the information we collect to:
● Provide and maintain our services.
● Personalize your experience and recommend relevant features.
● Communicate with you about updates, offers, and important notifications.
● Respond to customer service requests or troubleshoot issues.
● Enhance the security and functionality of our App.
3. Sharing Your Information
We may share your information with:
● Service Providers: Trusted third parties who assist us in operating the App, such as hosting services, analytics providers, and customer support.
● Legal Compliance: Authorities when required to comply with legal obligations or protect our rights.
● Business Transfers: In the event of a merger, sale, or other business transaction, your information may be transferred as part of the assets.
We do not sell your personal information to third parties for marketing purposes.
4. Your Choices and Rights
a. Managing Your Information
You can update or delete your account information directly through the App or by contacting us.
b. Opting Out
You can opt out of receiving promotional communications by following the unsubscribe instructions included in those communications. Note that you may still receive non-promotional messages regarding your account.
c. Access and Correction You may request access to, or corrections of, your personal information. Contact us for assistance.
5. Data Security We use industry-standard measures to protect your information and ensure the security of our App. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Children's Privacy Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:
Pet Acoustics
hello@petacoustics.com
Data Retention and Deletion:We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.Account information, hearing test results, and app usage data may be retained while your account is active or as needed to provide services.If you request deletion of your data or account, we will delete or anonymize your personal information within 30 days unless retention is required by law.Users may request deletion of their personal data by:• Contacting us at hello@petacoustics.com• Using available account deletion tools within the app (if applicable)Once deletion is completed, personal data will be permanently removed from our active systems, except where legally required to retain certain records